Chennai Customer Experience Consulting

YCP Auctus enhances client growth by providing excellent customer experience consulting in India, especially Chennai, with immense industrial potential. Our hands-on support ensures tailored solutions for success across sectors.

Chennai Customer Experience Consulting

YCP Auctus Customer Experience Experts in Chennai

Customer Experience experts in Chennai

India is a vibrant hub of business potential and industries with leading technological advancements. Chennai, as one of its powerhouse cities, stands out prominently. To navigate and succeed within this dynamic ecosystem, a premier Customer Experience Consulting firm is indispensable.

YCP Auctus is the top-tier Customer Experience Consulting firm in India, renowned for its strong know-how in navigating and driving growth in India’s energizing market, especially within Chennai. We provide hands-on support and unmatched guidance tailored to your needs.

Partner with YCP Auctus for all your Customer Experience consulting needs across India and specifically in Chennai. With our dedicated professionalism and local expertise, we ensure your business thrives in this competitive landscape.

YCP in Numbers

YCP Holdings
Project Across Asia
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Professionals

Navigate and Succeed: Chennai Customer Experience at Your Service

India is a country blooming with business opportunities due to its diversity of industries and technological advancements. Within this vibrant landscape, Chennai stands out as a dynamic hub for commerce and innovation.

As the city continues to grow, YCP Auctus's Customer Experience Consulting services can guide businesses to leverage their full potential. By understanding and enhancing the customer lifecycle, we help you create exceptional and seamless customer journeys.

Partner with YCP Auctus as the premier provider of Customer Experience Consulting services in India and experience our specialization in the Chennai market. By choosing us, you're ensuring business growth and customer satisfaction through expert strategies.

Our Industries

Aerospace & Defense

Automotive & Mobility

Energy & Natural Resources

Construction & Infrastructure

Consumer & Retail

Financial Services

Healthcare

Industrials

Private Equity & Principal Investors

Public Sector

Transportation & Logistics

Technology Media & Telecommunications

Dominate Chennai Through Customer Experience

Rising prevalence of customer experience consulting in India

  • With nearly 70% of Indian consumers putting higher importance on customer service, businesses must enhance their customer experience to stay competitive.
  • Those synergizing with Chennai's customer experience consulting services see market benefits, aiding in personalizing interaction and establishing deeper customer loyalty.

Competitive advantage is crucial in customer-centric markets

  • As more than 85% companies acknowledge client retention advances when personalized service is provided, missing out on CX consulting could hinder competitive functionality.
  • In the competitive Indian market, benefiting from advanced consulting ensures differentiation by synthesizing customer data and service that feels personal and bespoke.

Optimizing current consumer touchpoints for differentiation

  • Diverse Indian markets respond exponentially well to contextual customer services—the untapped potential exists where businesses can refine multi-touchpoint engagement.
  • Integrative platforms only catalyze customer comprehension; so businesses gain by pleasantly surprising consumers, leading to repeated engagements and solid loyalty.

Transforming feedback into actionable CX improvements

  • Customer feedback in India occupies a realm of 55% uptake by brands- nationwide efforts through concerted consulting routes promise tangible upgrades in satisfaction charts.
  • Unlocking ratios benefits long by feedback mentoring, growing an organization’s loyal patronage tremendously when actionable refining capacities are fully unraveled.

Our Clients

We have worked with more than 2000 companies throughout various industries.

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What Our Clients Say About Us

"YCP Solidiance’s vast network and enormous experience in India, benefited us in identifying some of the competent Institutes, which were not on our radar before. Being a huge country, it is not easy to locate such Institutes that may not be popular or generally well known but that may have specific competencies useful for our applications. YCP Solidiance truly served as a partner to link us with new academia in India, which has great potential for collaboration. I personally appreciate the dedication and professionalism of Solidiance's entire team, & particularly would like to thank Heiko for his excellent project management & valuable inputs. Thank you for the cooperation and we hope to continue the partnership we have built up so far."

Essilor

Asia Partnerships Manager - ITC Asia

Essilor

"YCP Solidiance has proven to be a very solid partner. We enjoyed the regular project interactions enabling us to better leverage the market situation. The advisory work done by YCP Solidiance was very useful to set our business direction and marketing investments. We also want to thank the YCP Solidiance team for their professional approach and client management. It was a project worth our time and investment."

PTT Public Company

Vice President, International Marketing Department

PTT Public Company

Results Through Expertise: Case Studies

Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.

E-Commerce Website Development

Client

A Japanese medical equipment manufacturer

Area

Southeast Asia

Expertise Scope

Strategic Marketing

Project Summary

Our client needed support tapping into the Southeast Asian market and building an e-commerce channel.​ We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.

Event Website Development for an Industrial Automation Conference

Client

A Japanese machine vision distributor

Area

Southeast Asia

Expertise Scope

Strategic Marketing

Project Summary

Our client wanted to promote an event for industry leaders in industrial automation and IoT. We created a comprehensive event website that integrated with an event technology platform, Eventbrite. This resulted in 250 RSVPs, primarily from the site.

YCP in Media

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YCP Solidiance's Managing Partner Damien Duhamel talks on BBC on the Indonesian mining industry.

YCP Solidiance's Managing Partner Damien Duhamel talks on BBC on the Indonesian mining industry.

YCP Solidiance’s Partner Gervasius Samosir speaks to CNBC about the economy outlook after Indonesia’s presidential election.

YCP Solidiance’s Partner Gervasius Samosir speaks to CNBC about the economy outlook after Indonesia’s presidential election.

Tagged as Asia’s Game Changer, YCP Holdings wins the Management Consulting award in SBR National Business Awards.

Tagged as Asia’s Game Changer, YCP Holdings wins the Management Consulting award in SBR National Business Awards.

Publications

Automotive Lubricants in the Digital Age_ Trends and Opportunities for SEA
Charging Towards Digital Dominance_ Challenges for India's Auto Components Sector And How to Overcome Them
The Future of Technology in Social Infrastructure
Telehealth_ A Case for An Integrated Care Approach Beyond COVID-19

Meet Our Experts

Establish industry dominance with our experts and partners

Yuki Ishida

Yuki Ishida

Managing Partner

Nationality: Japanese

Country Coverage:

Japan, Hong Kong, Singapore, USA, China, Thailand

Past Experience:

Goldman Sachs

Pilar Dieter

Pilar Dieter

Managing Partner

Nationality: American

Country Coverage:

China, Japan, Korea, India, Malaysia, Singapore, USA

Past Experience:

Alaris Consulting

Manish Chheda

Manish Chheda

Managing Partner

Nationality: Indian

Country Coverage:

India, Turkey, UK

Past Experience:

Strategic Decision Group, Auctus Advisors

Abhisek Mukherjee

Abhisek Mukherjee

Partner

Nationality: Indian

Country Coverage:

India, Spain, Austria, Germany, US, Japan

Past Experience:

SDG, Accenture Strategy

laurent fihey

Laurent Fihey

Partner

Nationality: French

Country Coverage:

Europe (most countries), Greater China, Japan, South Korea, Thailand, Vietnam, Philippines, Indonesia, Saudi Arabia, Morocco, USA, Canada, Mexico

Past Experience:

Arthur Andersen, Advancy

naoki arai

Naoki Arai

Managing Partner

Nationality: Japanese

Country Coverage:

Japan, China

Past Experience:

Japan Research Institute

puneet kaushik

Puneet Kaushik

Partner

Nationality: Indian

Country Coverage:

India, USA, Canada, Singapore, Indonesia, France, Belgium, UK, Japan, Germany

Past Experience:

Deutsche, Capco

saurabh mehta

Saurabh Mehta

Partner

Nationality: Indian

Country Coverage:

USA, India, Middle East, SE Asia

Past Experience:

Ivalua, Avon

Talk to Our Customer Experience Experts

Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.

YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:

  • YCP Solidiance
  • YCP Auctus
  • YCP Consus