
YCP Auctus Customer Experience Experts in Chennai

India is a vibrant hub of business potential and industries with leading technological advancements. Chennai, as one of its powerhouse cities, stands out prominently. To navigate and succeed within this dynamic ecosystem, a premier Customer Experience Consulting firm is indispensable.
YCP Auctus is the top-tier Customer Experience Consulting firm in India, renowned for its strong know-how in navigating and driving growth in India’s energizing market, especially within Chennai. We provide hands-on support and unmatched guidance tailored to your needs.
Partner with YCP Auctus for all your Customer Experience consulting needs across India and specifically in Chennai. With our dedicated professionalism and local expertise, we ensure your business thrives in this competitive landscape.

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Navigate and Succeed: Chennai Customer Experience at Your Service
India is a country blooming with business opportunities due to its diversity of industries and technological advancements. Within this vibrant landscape, Chennai stands out as a dynamic hub for commerce and innovation.
As the city continues to grow, YCP Auctus's Customer Experience Consulting services can guide businesses to leverage their full potential. By understanding and enhancing the customer lifecycle, we help you create exceptional and seamless customer journeys.
Partner with YCP Auctus as the premier provider of Customer Experience Consulting services in India and experience our specialization in the Chennai market. By choosing us, you're ensuring business growth and customer satisfaction through expert strategies.
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Dominate Chennai Through Customer Experience
Rising prevalence of customer experience consulting in India
- With nearly 70% of Indian consumers putting higher importance on customer service, businesses must enhance their customer experience to stay competitive.
- Those synergizing with Chennai's customer experience consulting services see market benefits, aiding in personalizing interaction and establishing deeper customer loyalty.
Competitive advantage is crucial in customer-centric markets
- As more than 85% companies acknowledge client retention advances when personalized service is provided, missing out on CX consulting could hinder competitive functionality.
- In the competitive Indian market, benefiting from advanced consulting ensures differentiation by synthesizing customer data and service that feels personal and bespoke.
Optimizing current consumer touchpoints for differentiation
- Diverse Indian markets respond exponentially well to contextual customer services—the untapped potential exists where businesses can refine multi-touchpoint engagement.
- Integrative platforms only catalyze customer comprehension; so businesses gain by pleasantly surprising consumers, leading to repeated engagements and solid loyalty.
Transforming feedback into actionable CX improvements
- Customer feedback in India occupies a realm of 55% uptake by brands- nationwide efforts through concerted consulting routes promise tangible upgrades in satisfaction charts.
- Unlocking ratios benefits long by feedback mentoring, growing an organization’s loyal patronage tremendously when actionable refining capacities are fully unraveled.
Our Clients
We have worked with more than 2000 companies throughout various industries.

What Our Clients Say About Us
"YCP Solidiance’s vast network and enormous experience in India, benefited us in identifying some of the competent Institutes, which were not on our radar before. Being a huge country, it is not easy to locate such Institutes that may not be popular or generally well known but that may have specific competencies useful for our applications. YCP Solidiance truly served as a partner to link us with new academia in India, which has great potential for collaboration. I personally appreciate the dedication and professionalism of Solidiance's entire team, & particularly would like to thank Heiko for his excellent project management & valuable inputs. Thank you for the cooperation and we hope to continue the partnership we have built up so far."
Asia Partnerships Manager - ITC Asia
Essilor
"YCP Solidiance has proven to be a very solid partner. We enjoyed the regular project interactions enabling us to better leverage the market situation. The advisory work done by YCP Solidiance was very useful to set our business direction and marketing investments. We also want to thank the YCP Solidiance team for their professional approach and client management. It was a project worth our time and investment."
Vice President, International Marketing Department
PTT Public Company
Results Through Expertise: Case Studies
Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.
E-Commerce Website Development
Client
A Japanese medical equipment manufacturer
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client needed support tapping into the Southeast Asian market and building an e-commerce channel. We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.
Event Website Development for an Industrial Automation Conference
Client
A Japanese machine vision distributor
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client wanted to promote an event for industry leaders in industrial automation and IoT. We created a comprehensive event website that integrated with an event technology platform, Eventbrite. This resulted in 250 RSVPs, primarily from the site.
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Meet Our Experts
Establish industry dominance with our experts and partners

Yuki Ishida
Managing Partner
Nationality: Japanese
Country Coverage:
Japan, Hong Kong, Singapore, USA, China, Thailand
Past Experience:
Goldman Sachs

Pilar Dieter
Managing Partner
Nationality: American
Country Coverage:
China, Japan, Korea, India, Malaysia, Singapore, USA
Past Experience:
Alaris Consulting

Manish Chheda
Managing Partner
Nationality: Indian
Country Coverage:
India, Turkey, UK
Past Experience:
Strategic Decision Group, Auctus Advisors

Abhisek Mukherjee
Partner
Nationality: Indian
Country Coverage:
India, Spain, Austria, Germany, US, Japan
Past Experience:
SDG, Accenture Strategy

Laurent Fihey
Partner
Nationality: French
Country Coverage:
Europe (most countries), Greater China, Japan, South Korea, Thailand, Vietnam, Philippines, Indonesia, Saudi Arabia, Morocco, USA, Canada, Mexico
Past Experience:
Arthur Andersen, Advancy

Naoki Arai
Managing Partner
Nationality: Japanese
Country Coverage:
Japan, China
Past Experience:
Japan Research Institute

Puneet Kaushik
Partner
Nationality: Indian
Country Coverage:
India, USA, Canada, Singapore, Indonesia, France, Belgium, UK, Japan, Germany
Past Experience:
Deutsche, Capco

Saurabh Mehta
Partner
Nationality: Indian
Country Coverage:
USA, India, Middle East, SE Asia
Past Experience:
Ivalua, Avon
Talk to Our Customer Experience Experts
Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP Solidiance
- YCP Auctus
- YCP Consus
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP Solidiance
- YCP Auctus
- YCP Consus