
YCP Auctus Customer Experience Experts in Mumbai

Mumbai, one of India's powerhouse cities, brims with business potential and leading technological advancements. Navigating the complex and dynamic landscape of such a robust market necessitates partnering with a premier Customer Experience Consulting firm.
As the top-tier Customer Experience Consulting firm in India, YCP Auctus possesses extensive know-how to help clients succeed in Mumbai's vibrant and competitive market. We provide hands-on support and in-depth guidance across various Customer Experience Consulting facets.
To gain a decisive edge for multiple Customer Experience-related business purposes in India and especially for Mumbai, partner with YCP Auctus. Leverage our expertise and tailored solutions to unlock Mumbai's unparalleled market opportunities profitably.

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Navigate and Succeed: Mumbai Customer Experience at Your Service
India is a country blooming with business opportunities due to its diversity of industries and technological advancements. Mumbai, the financial powerhouse, exemplifies this growth, where exceptional customer experiences are a strategic differentiator in a competitive marketplace.
Mumbai offers a vast and dynamic environment, and investing in customer experience consulting benefits businesses aiming to enhance their customer journey in this thriving city. These consulting services assist in refining customer engagement strategies, ensuring companies gain a competitive edge.
Partner with YCP Auctus as the premier provider of Customer Experience Consulting in India, with focused expertise in Mumbai's vibrant market. Optimize your business potential by leveraging our specialized consulting services designed to elevate the customer experience and drive growth.
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Dominate Mumbai Through Customer Experience
Growing Importance of Customer Experience
- 89% of companies in India consider customer experience a key competitive differentiator. Businesses need to integrate customer experience strategies immediately.
- Customer expectations are evolving faster in emerging markets like India. To stay competitive, it's essential to provide personalized and impactful experiences.
Impact on Revenue and Customer Retention
- Companies that excel in customer experience retain 60% more customers annually in India. Neglecting this aspect can lead to significant revenue losses.
- An enhanced customer experience strategy does not only retain customers but also builds strong, trusting brand relationships that drive life-time value.
Adoption of Advanced Customer Experience Solutions
- Emerging technologies such as AI and Machine Learning will revolutionize customer interactions. In the near future, businesses can leverage these technologies for enhanced experiences.
- Data-driven insights can personalize customer journeys. Businesses willing to adopt innovative tools can experience higher client satisfaction rates.
Economic and Technological Growth in India
- India’s e-commerce sector is expected to touch $200 billion by 2026. Utilizing customer experience consulting services will help tap into this expanding market effectively.
- New digital infrastructure and technological literacy provide a playground for sophisticated customer experience solutions to thrive, opening doors for unprecedented collaborations.
Our Clients
We have worked with more than 2000 companies throughout various industries.


What Our Clients Say About Us
"I would like to take this opportunity to express my sincere gratitude for all the effort and commitment that Solidiance showed us during this project. Although building detailed strategies for different countries within a tough time constraint is without any doubt a demanding and challenging task, YCP Solidiance did a fabulous job. I believe that the success in this project laid a foundation for building a strong relationship between YCP Solidiance and GS Caltex, and I promise that YCP Solidiance will be the first one to be contacted whenever GSC needs any help for growth."
Manager, Finished Lubricants Marketing Strategy Team
GS Caltex
"YCP Solidiance’s vast network and enormous experience in India, benefited us in identifying some of the competent Institutes, which were not on our radar before. Being a huge country, it is not easy to locate such Institutes that may not be popular or generally well known but that may have specific competencies useful for our applications. YCP Solidiance truly served as a partner to link us with new academia in India, which has great potential for collaboration. I personally appreciate the dedication and professionalism of Solidiance's entire team, & particularly would like to thank Heiko for his excellent project management & valuable inputs. Thank you for the cooperation and we hope to continue the partnership we have built up so far."
Asia Partnerships Manager - ITC Asia
Essilor
Results Through Expertise: Case Studies
Learn how we help clients build and implement strategies
that drive sustainable growth in today’s complex business landscape.
E-Commerce Website Development
Client
A Japanese medical equipment manufacturer
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client needed support tapping into the Southeast Asian market and building an e-commerce channel. We created a market entry strategy in three countries, developed localised landing pages, and managed client campaigns to gain market access.
Event Website Development for an Industrial Automation Conference
Client
A Japanese machine vision distributor
Area
Southeast Asia
Expertise Scope
Strategic Marketing
Project Summary
Our client wanted to promote an event for industry leaders in industrial automation and IoT. We created a comprehensive event website that integrated with an event technology platform, Eventbrite. This resulted in 250 RSVPs, primarily from the site.
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Meet Our Experts
Establish industry dominance with our experts and partners

Yuki Ishida
Managing Partner
Nationality: Japanese
Country Coverage:
Japan, Hong Kong, Singapore, USA, China, Thailand
Past Experience:
Goldman Sachs

Pilar Dieter
Managing Partner
Nationality: American
Country Coverage:
China, Japan, Korea, India, Malaysia, Singapore, USA
Past Experience:
Alaris Consulting

Manish Chheda
Managing Partner
Nationality: Indian
Country Coverage:
India, Turkey, UK
Past Experience:
Strategic Decision Group, Auctus Advisors

Abhisek Mukherjee
Partner
Nationality: Indian
Country Coverage:
India, Spain, Austria, Germany, US, Japan
Past Experience:
SDG, Accenture Strategy

Laurent Fihey
Partner
Nationality: French
Country Coverage:
Europe (most countries), Greater China, Japan, South Korea, Thailand, Vietnam, Philippines, Indonesia, Saudi Arabia, Morocco, USA, Canada, Mexico
Past Experience:
Arthur Andersen, Advancy

Naoki Arai
Managing Partner
Nationality: Japanese
Country Coverage:
Japan, China
Past Experience:
Japan Research Institute

Puneet Kaushik
Partner
Nationality: Indian
Country Coverage:
India, USA, Canada, Singapore, Indonesia, France, Belgium, UK, Japan, Germany
Past Experience:
Deutsche, Capco

Saurabh Mehta
Partner
Nationality: Indian
Country Coverage:
USA, India, Middle East, SE Asia
Past Experience:
Ivalua, Avon
Talk to Our Customer Experience Experts
Arrange a session with our experts to explore how YCP can assist you in addressing your business challenges.
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP Solidiance
- YCP Auctus
- YCP Consus
YCP Group is the leading professional firm in Asia empowering excellence through diverse expertise:
- YCP Solidiance
- YCP Auctus
- YCP Consus